What does Patricia have that call centers do not have?

AI in comparison with call centers for healthcare

man sitting in front of table

Photo: Arlington

Call centers have now long been used in the world of healthcare as means of communication between patients and health clinics. However, the world around us is changing with the constant development of new technologies. This also includes AI technologies which have greatly impacted healthcare as well. In …

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Do you know what Natural Language Processing is and how it improves communication with patients?

Natural language processing engine in communication with patients

MacBook Air on brown wooden table

Photo: Alejandro

Communication with patients has always been a critical part of healthcare systems around the world. With well-established communication, health clinics can build better relationships with their patients and provide their services in a more efficient manner. Furthermore, good communication with patients enables them to have easier and faster …

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Notifying patients properly to reduce no-shows

Make room for new patients and organize schedule by cutting down no-shows

Photo by: Martha Dominguez de Gouveia

Appointment no-shows in the world of healthcare are a common problem. No-shows create many problems both for patients and healthcare services providers. They create long waiting times, complicated schedules, and take up a lot of resources. When it comes to behavioral health appointments for …

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Humans are social beings

The need for human contact in the world of healthcare

Photo by: Brooke Cagle

Humans are social beings and the need for human touch and contact is present in all of our spheres of life including healthcare. When it comes to the world of healthcare, patients need to feel comfortable and relaxed when communicating with their healthcare professionals. Therefore, in …

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Digital tools to encourage patients to attend their controls

Digitial tools of healthcare

grayscale photo of person using MacBook

Photo: Sergey Zolkin

Although the world of digital healthcare existed long before the current pandemic, it was really around 2020 when it truly started being used worldwide. Different technologies have been proved to be effective in both doctor-patient communication and overall, in managing the health of a patient. Various digital …

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Pandemic and chronic patients. Does their condition worsen?

The effects of the pandemic on chronic patients.

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Photo by: Scott Graham

The Covid 19 pandemic has enormously impacted the world in 2020 and the overall health care. It caused significant personal and societal losses. Considering the large number of people affected, the question that immediately arose was whether patients already in treatment and with chronic diseases got …

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Telemedicine and lack of direct contact with the patient

Exploring the features of telemedicine

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Photo by: Linkedln Sales Solutions

Telemedicine technology is relatively new. However, it is widely used already throughout the world. According to a survey performed by Software advice, around 75% of the survey respondents were interested in trying out telemedicine. This includes both doctors and patients. Telemedicine is popular and famous …

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Telemedicine: Evolution from the beginning of the pandemic to the present day

How Telemedicine changed

person sitting while using laptop computer and green stethoscope near

Throughout history, every major health crisis has impacted the global health system and created certain changes in the ways things work. Today, the Covid 19 pandemic is also changing the world of medicine and health care. Telemedicine has been present for some time now. However, with the current global pandemic …

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The pros and cons of Telemedicine

Advantages and disadvantages of telemedicine

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Photo by: Dylan Ferreira

Telemedicine today is changing faster than ever before. While it was originally designed to treat patients who were located in remote places far from local health care facilities, nowadays, it has greatly expanded this role. Telemedicine is increasingly becoming a powerful and very useful tool for …

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What after the pandemic? Is an influx of patients expected?

Potential influx of patients after the pandemic

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Photo by: Markus Winkler

The global pandemic that took the world by surprise in 2020 is continuing today. There is a very realistic expectation that the global vaccination effort will bring the pandemic under the control. However, there are quite a lot of uncertainties about the long-term effects of the …

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