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Healthcare organizations increasingly struggle with two critical operational challenges: patient no-shows, which cost the U.S. healthcare system, for example, an estimated $150 billion annually, and care fragmentation that leads to poor patient outcomes and increased costs. While many providers turn to Customer Relationship Management (CRM) systems …

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The 5 Metrics Every Clinic Should Track

Healthcare clinics worldwide are facing an unprecedented operational crisis. With patient demand rising and resources stretched thin, the difference between a thriving clinic and one barely staying afloat often comes down to tracking the right metrics. The five key performance …

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Healthcare clinics across the globe are wasting money through ineffective appointment confirmation workflows, with missed appointments costing the healthcare system an estimated $150 billion annually in the US alone. Individual practices lose an average of $22,872 per year due to no-shows and cancellations, while each missed …

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Healthcare automation is moving beyond mere efficiency gains to embrace something far more revolutionary: the integration of empathy with technology. Rather than creating cold, impersonal interactions, today's most advanced virtual health assistants are being designed to understand context, respond with emotional intelligence, and deliver truly patient-centered care …

For years, call centers were the main entry point to healthcare systems. But reality exposed their limits:n

– average wait times above 4 minutes,

– more than 30% of calls left unanswered,

– administrative teams overwhelmed with repetitive tasks,

– frustrated patients and medical schedules that looked full… but still had empty slots …

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Healthcare is undergoing a fundamental transformation from a reactive model that responds to patient problems after they arise to a proactive approach that anticipates and prevents issues before they become critical. The current changes are some of the most significant advances in modern healthcare delivery, powered by …

On August 19, ENIAX Evolution Buenos Aires 2025 brought together healthcare leaders from Argentina, the region, and Spain in a hybrid event. From the auditorium in Buenos Aires and virtually, hospital and clinic executives shared how they are addressing the challenges of outpatient and diagnostic care.

The day focused on …

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The healthcare industry faces a startling reality: while technological advances have made booking appointments easier than ever, nearly 67,000 missed appointments result in a staggering $7 million loss to the healthcare system annually. The average no-show rate across medical specialties ranges between 23% and 33%, with …

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The healthcare industry sits on a goldmine of operational data, yet most clinics struggle to turn daily patient interactions into meaningful insights. This disconnect between data availability and actionable intelligence represents the single greatest missed opportunity in modern healthcare operations. The challenge isn't collecting data; it's transforming …

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Most healthcare facilities struggle with overwhelming call volumes, but the root cause isn't complex medical emergencies—it's preventable communication gaps. Patricia by Eniax demonstrates that up to 60% of incoming calls can be eliminated through proactive, asynchronous communication that addresses patient needs before they reach for the …