Digital Front Door vs. Fragmented Journeys
Where most digital solutions fail and why orchestration is the missing piece
Photo by: Unsplash
Healthcare providers across the United States and Latin America are racing to digitize patient interactions, yet most patients encounter a frustrating reality: WhatsApp messages go unanswered, patient portals require separate logins, and chatbots provide generic responses that fail to address their actual needs. The same issues occur …
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