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Healthcare systems worldwide face a persistent structural challenge that undermines operational efficiency and patient care delivery: the epidemic of missed appointments. Research consistently reveals that 10-20% of patients fail to attend their scheduled appointments, while physician-initiated cancellations account for an additional 5-12% of disrupted appointments. This dual …

Photo by: Unsplash

Empty waiting rooms are rarely the product of chance. Years of appointment­-level data show that most absences can be foreseen days in advance, if a clinic knows where to look. The quiet cues are almost mundane: a patient who never clicks the confirmation link, a reminder …