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Healthcare today demands more than sporadic appointment reminders and prescription notifications. True patient engagement represents a gradual shift from transactional interactions to continuous, empathetic relationships that span from initial contact through post-treatment follow-up. This evolution recognizes a critical truth: patients are not passive recipients of care but …

Photo by: Unsplash

Most healthcare facilities struggle with overwhelming call volumes, but the root cause isn't complex medical emergencies—it's preventable communication gaps. Patricia by Eniax demonstrates that up to 60% of incoming calls can be eliminated through proactive, asynchronous communication that addresses patient needs before they reach for the …