The New Standard in Outpatient and Diagnostic Communication
10 years of experience, 260 million interactions, and real results gathered in one book
For years, call centers were the main entry point to healthcare systems. But reality exposed their limits:n
– average wait times above 4 minutes,
– more than 30% of calls left unanswered,
– administrative teams overwhelmed with repetitive tasks,
– frustrated patients and medical schedules that looked full… but still had empty slots …