For years, call centers were the main entry point to healthcare systems. But reality exposed their limits:n

– average wait times above 4 minutes,

– more than 30% of calls left unanswered,

– administrative teams overwhelmed with repetitive tasks,

– frustrated patients and medical schedules that looked full… but still had empty slots …

On August 19, ENIAX Evolution Buenos Aires 2025 brought together healthcare leaders from Argentina, the region, and Spain in a hybrid event. From the auditorium in Buenos Aires and virtually, hospital and clinic executives shared how they are addressing the challenges of outpatient and diagnostic care.

The day focused on …