The South American Artificial Intelligence Transforming Healthcare Communication Worldwide

On August 19, ENIAX Evolution Buenos Aires 2025 brought together healthcare leaders from Argentina, the region, and Spain in a hybrid event. From the auditorium in Buenos Aires and virtually, hospital and clinic executives shared how they are addressing the challenges of outpatient and diagnostic care.

The day focused on a universal problem: fragmented processes across different providers, missed appointments even with full schedules, patients not completing exams, and staff overloaded with manual tasks. These are not minor issues: they directly impact waitlists, revenue, and patient trust. For institutions, this is essentially a challenge of patient access management that must be solved to ensure sustainability.

Statistics confirm the magnitude of the problem: around 20% of patients miss their appointments (no-shows), between 7% and 12% of visits are canceled by physicians, and over 35% of calls to healthcare call centers are never answered. The result is a paradox: seemingly full calendars, but with empty slots lost every day.

A Solution Born in Chile

Amid this context, one response emerged that is now recognized as one of the most advanced models of healthcare communication. Eniax, a healthtech company founded in Santiago de Chile in 2015 with the support of ProChile, developed Patricia: an artificial intelligence system that predicts, redistributes, and connects every step of the patient journey in real time.

To date, Patricia has managed over 263 million appointments and supports 72 million patients annually across 350+ hospitals and diagnostic centers in Latin America and Europe. Its strength lies not only in algorithms: every interaction is designed to feel like a natural conversation, while a human team supervises and trains the system continuously to ensure accuracy, empathy, and efficiency. Patricia is a platform for AI-powered patient communication, built specifically for outpatient care.

Measurable results

Speakers on stage shared what it means to experience this transformation:

– “At Indisa we started with a 31% no-show rate and today we are at 14–15%. Most impressive: in just two months we went from an average of 250 surgeries per month to more than 600. In our new Maipú center we also achieved positive results in just two years, when the usual benchmark is five or six. This growth is no accident: it’s the result of a system that understands the patient and prevents valuable appointments from being lost.” — Claudio García, Commercial Director, Clínica Indisa

– “At Hospital Alemán we went from a 27% no-show rate to 10%. EMA became part of the team: patients recognize her and even mention her by name. That made the difference.” — Fabiana Fernández, Communications and Patient Services Director, Hospital Alemán

– “At Clínica Universitaria Reina Fabiola we moved from call centers and emails to a virtual assistant that guides the patient throughout the journey. We shifted from focusing on medical processes to focusing on the patient experience.” — Laura Rapagnani, Patient Care Director, Clínica Universitaria Reina Fabiola

These cases demonstrate how no-show reduction, waitlist management, and healthcare operations optimization deliver immediate and measurable impact.

Entering the U.S. market

The experience gained in Latin America and Europe is now the basis for a global leap. Eniax recently joined the prestigious Tampa Bay Wave acceleration program in Florida, marking a decisive step toward entering the U.S. market. In a country with nearly 50 billion appointments per year —and millions still lost to no-shows and cancellations— the potential impact is enormous. This is fertile ground for concepts like the digital front door and patient experience improvement.

Technology with global allies

Patricia’s strength also relies on strategic alliances. During the event, the collaboration with Google was especially highlighted:

“We have been working with Google from the beginning. Our first transaction was on Google Cloud and today the entire infrastructure runs there. We also count on dedicated engineers and training that help us implement technology faster and better. And starting this month, we are listed in the Google Cloud Marketplace to make Patricia available through that platform.” — Milan Djidara, Founder of Eniax

Thanks to this partnership, Patricia scales securely, complies with international regulations such as GDPR and HIPAA, and consolidates its leadership as an AI-powered patient communication platform.

A book to mark a decade

As part of the celebration of Eniax’s 10th anniversary, the company presented “The New Standard in Outpatient and Diagnostic Communication”, a book that compiles proven models, real-world cases, and measurable results from institutions that no longer lose patients or appointments. Chapters highlight key practices such as waitlist management, the digital front door, and patient experience strategies.

Witnessing a change already underway

ENIAX Evolution Buenos Aires 2025 made it clear that healthcare transformation is no longer a future project, but a present reality. Patricia does not replace people: she gives them back time, stabilizes processes, and ensures that no patient, appointment, or data is lost.

That one of the most advanced healthcare communication models was born in South America is more than a curious fact: it is proof that the region can set global standards.