The relationship between AI and humans in Healthcare

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The AI is being used in healthcare for several different reasons. At first, it was introduced as a technology that can automatize many healthcare processes and help improve decision-making. However, AI's abilities are growing each year as technology keeps evolving. In the modern world of healthcare, a unique relationship can be built between AI and humans. Considering the fact that trust is the key element in human interactions, trust is also a key element in the relationship between AI and humans in healthcare.

Relationship between AI and humans in healthcare - Trust as the key factor

With the incredible increase in AI’s abilities, the tasks and processes that are now possible with AI in health are very much advanced and complex. From completing simple and repetitive tasks to utilizing the full potential of natural language processing and machine learning, the role of AI in health is becoming increasingly serious and beneficial. The trust element, however, still plays a crucial part in each of these processes.

Patients need to be aware of the benefits of using AI but also require a basic understanding of how it all works. The professional experts who are behind AIs used in health, need to make sure that the AI is unbiased in its decision-making, safe, and follows all of the proposed protocols. Furthermore, the medical staff also needs to be familiar with the abilities of AI before its integration into health in order to get the full benefits. Therefore, educational campaigns and of course training are a must.

Optimizing trust between patients and AI in health can be done by:

• Increasing transparency

• Privacy and security

• Fairness and ethical guidelines

• Education

• Testing

Building strong relationships through personalization

One of the biggest advantages of natural language processing AI such as Patricia by Eniax, is its ability to form meaningful and personalized interactions with patients. This kind of AI can approach each patient differently. Natural language processing AI not only approaches the patients based on what the patients need for their healthcare journey but also on the specific way of communication of each patient.

Highly personalized care is available by ensuring that virtual healthcare robots work in a timely, efficient, and empathetic manner, and are tailored to accommodate the needs of each patient individually. Having the ability to understand patient history, contextual information, proactive engagement through personalized communication, follow-up reminders, and overall natural conversation flow, gives AI virtual health assistants such as Patricia the ability to maintain a natural and fluid dialogue with patients, making the interaction feel more human-like and engaging.

AI and human relationship in healthcare - In summary

Overall, it is safe to say that AI is staying for good in healthcare. The sheer number of benefits that we can see with its use in health is clear and keeps growing. Personalized interactions between NLP virtual health assistants and patients can build trusted and meaningful relationships and through smart modernization in the healthcare industry, AI can be implemented efficiently and seamlessly.