Transforming healthcare with AI: How innovation is being implemented in low-value, easily automatable jobs, elevating the content of people's work

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Having been under massive transformation in the past couple of years, the healthcare industry has integrated and continues to integrate many new and innovative solutions. One of the major novelties in the world of healthcare comes in the form of AI. Through AI, innovation is being implemented in low-value, easily automatable jobs, allowing healthcare professionals to focus and work on more complex tasks. Let’s see how all this works in practice.

Freeing up healthcare professionals by automating routine tasks

One of the most basic and successful applications of AI in any industry is in routine task operation. Routine and repetitive tasks that require very little or almost no human interventions are easily replaceable with AI allowing healthcare professionals to expand on their more complex tasks or simply focus on entirely new tasks and free up their agenda.

An obvious example of successful digitalization in healthcare is through Electronic Health Records or EHR for short. Monitoring and filling in the basic information regarding patients has now become easy and automatic with the use of AI. Keeping track of all of the medical records, medical documents, and other notes is incredibly time-consuming. However, through digitalization, this process has become automatic and much safer

There are a number of other administrative duties that are easily automatized by the use of AI. The biggest and most challenging one is the scheduling process. Having a smart scheduling process through AI allows for a faster, more accurate, and personalized scheduling experience for patients. For healthcare professionals, on the other hand, a smart scheduling system that uses AI technology in the form of virtual health assistants, for example, reduces the administrative burden on personnel and allows them to focus more on patient care and other patient-related tasks.

Automatized scheduling systems through AI that use natural language processing engine and machine learning have the ability to:

• Send highly personalized reminders

• Predict potential no shows and react on time

• Automatically fill up any gaps in the scheduling system

• Provide patients with basic information about their upcoming appointment or follow-up

• Allow patients to confirm or reschedule appointments quickly

Handling routine communication with patients through NLP AI

Natural language processing AI or NLP AI for short, allows clinics to revolutionize how healthcare providers interact with patients. This kind of AI is available 24/7 and can handle multiple requests at the same time while also being able to deliver accurate and timely information on medical conditions and guide patients through appointment scheduling.

Streamlining patient interactions enables healthcare professionals to focus on more critical and time-consuming tasks. At the same time, patients are able to communicate with an NLP AI virtual healthcare assistant easily and stress-free. NLP AI assistants can form highly personalized communication with each patient differently.

Elevating the work of healthcare professionals

To allow healthcare professionals to handle more demanding tasks, clinics around the world needed to find a solution that is both tried and tested but also safe and include it in the basic and mundane tasks that require almost no human intervention. With this, healthcare professionals can spend more time on improving direct patient care.

Aside from direct patient care, healthcare professionals can also focus more on medical research and by extension innovation in healthcare if the repetitive tasks are well-handled by the AI in the background. Furthermore, they can use this additional time to complete various trainings, and educational programs and expand their medical knowledge more quickly to better help patients in direct patient care as well as provide an overall more balanced and quality care.

Transforming healthcare with AI

Finally, to sum up, with AI in healthcare, clinics will not only be able to improve their operational efficiency but also allow their medical staff to better prepare and focus on more important, time-consuming, and complex tasks. Providing quality care to patients is one of the main goals of each clinic and with the use of NLP AI, the content of people’s work in health can be elevated quickly and effectively. In addition to this, by enhancing and facilitating the relationship between AI and humans in healthcare, the very nature of the healthcare industry can be transformed and improved.

The goal is to create more effective and quality medical care provided to each patient according to their own personal needs and healthcare journeys. With AI, patients can experience more personalized communication and skip all of the previously annoying tasks such as long waiting times, complicated scheduling procedures, often booked call centers, and so on. Transforming healthcare with AI ultimately leads to better patient outcomes and a more satisfied workforce whose work has been elevated.